We were recently interviewed by the magazine Recreatief Totaal. They asked us a few nice questions about our reservation system and what our vision is on the market. Are you curious about the article? You can read it below. Prefer to read the entire article in the magazine of ‘Recreatief Totaal’ itself? Click here.
Manage influx of reservations with a flexible and smart system
Offer multiple activities and packages and also use a good reservation system for this. Offer multiple activities and packages and also use a good reservation system for this. You can prepare your company for this by using a smart and flexible online reservation system.
Current reservation systems are usually statically set up and do not work together with valuable, available data from a reservation. Within Nostium, on the other hand, you can easily manage reservations through flexible and smart software and everything can be managed from the Cloud. We talked to Sebas Wijnen, Project and Account Manager at Nostium and asked him about, among other things, the added value of such a ‘smart’ system within the recreation industry.
“We are a team of specialists in the field of developing and designing web applications for the leisure industry. Within this market we saw that there was a need for a reservation system that uses data smartly and is aimed at user-friendliness. With Nostium we have created a system that manages these points. Because our software uses a unique algorithm, the system looks in real time at every stage of the reservation to determine, among other things, availability, options and composition of the group. The distribution within the accommodation is also optional in connection with wear and tear of used parts such as a bowling alley, laser tag suit or even an e-chopper,” Sebas indicates.
With an eventful year behind us, in which most companies have added new and additional activities, the demand has also arisen to link this diverse range in the right way within one reservation system. In this way, the guest could book a day out with multiple activities, using only one environment.
At Leisure centre, restaurant & bar De Hoge Heide in Vlijmen they are all too familiar with the range of different activities on offer. They organize outings such as bowling and pool football, parties and company outings, and you can also enjoy nice food and drinks there. An all-inclusive outing where the guest must be able to reserve the activities in advance, in the order he or she would like, is a must for them.
“We first used a different reservation system, but we still encountered the ambition level of that party. On the other hand, Nostium is very active in further development and they have a perfect support department. Within this support environment you can prioritize your wishes and actually see them come true. We like to keep up with the times and even prefer to be one step ahead, which is why we think the smart system really adds value. Take, for example, the wear management of the bowling lanes, the occupancy is now automatically classified so that all lanes wear equally. On the other hand, we notice that up-sell items are now sold much more, because they are offered at the right time in the reservation process,” says Peter de Ruijter, Owner De Hoge Heide.
In addition to offering daytime recreational activities or arrangements within the Nostium system, one can also consider offering room hire, overnight stays and even workshops. “The system can offer any activity, where we can provide tailor-made solutions for the customer. Adjusting and setting up the activities is also very accessible to the customer himself. We also receive feedback from customers and guests that they like the fact that no software is required for our system and that everything works via the Cloud, so you can make adjustments and make reservations anytime and anywhere,” says Sebas. By making connections with, for example, a cash register system, the convenience of the entrepreneur is expanded. “For many customers this is even a condition. The fact that reservations, such as individual activities and packages, can be transferred to the cash register as soon as the guest has arrived and payment can be made at the end of the visit, including the extra costs they have incurred on location, is experienced as very welcome.” says Sebas on behalf of customer experiences.
Making these systems smarter is done with the help of data, preferably so richly filled. Recreational companies often already have a large amount of information about their guests, so at Nostium they hope to handle this data even smarter in the near future. “We want to make more use of the available technology so that the system can act even smarter. Consider here outings that are easier to put together by the guest, based on all wishes and possibilities. For the company, the intention is for the system to become self-learning, requiring optimization in terms of classifying reservations and the availability of facilities. We also want to focus on collaborations with other software systems. Our goal is to relieve companies of their daily business processes from the start of the reservation to after-sales. In this way we ensure that you as an entrepreneur can really do business and thus work on an optimal guest experience,” Sebas concludes.
Nostium’s reservation system is smart and flexible and works via the Cloud without installation. A basic environment is started in a few hours and with available data you can immediately start approaching the guest correctly. More information or request a live demo?